Vendors

Equipment Purchase Terms & Conditions:

Custom Spring Floor Orders ARE non-refundable.

Cancellation on purchased orders paid in full- are subject to a 15% cancellation fee.

Deposits on orders are NON-REFUNDABLE.

If items are not returned in original packaging or are returned with damage, Baby I'm a Star reserves the right to charge a 30% Restocking Fee.

Return freight charges are the responsibility of the customer. Baby I'm a Star is willing to help you arrange for the return of your items.

Please call 605-464-6872 for assistance. Custom cut and color items are non-refundable. Non-refundable items include custom cut Marley rolls and custom color vinyl/carpet mats, spring floors.

Returns after 60 days will not be accepted. Cancellation of orders over $3000 will be paid out in 3 equal payments over a 90 day period.

Cancellation of orders over $5000 will be paid out over a period established by the Baby I'm A Star Office.

Refunds to credit cards can take up to 21 days to credit your account, depending on your bank and the credit card processing.

All other refunds are processed via check- and will take 7-10 days to process.

Payment Methods: 

Zelle:emily@babyimastar.org

Venmo: 2% transaction fee- @babyimastar

Cashapp:  3% transaction fee- $babyimastar14

Bank Wire: no fees- ask for info

Credit/Debit card: 4% transaction fee

Cashiers Check: Made out to: Baby I'm a Star & mailed to: 105 Janes Way, Yankton, SD 57078

No personal or business checks are accepted.  No POD orders.

Rental Terms & Conditions:

There are NO refunds for deposits on equipment rental.  If a date needs to be changed, it must be changed 14 days prior or there will be a 15% fee to change the date.  All rentals must be paid in full 4 weeks prior to the event or Baby I'm a the Star has the right to cancel the rental with no refund of the deposit.

Spring Floors: Spring floors are typically shipped WITHOUT the springs attached, unless you opted for the upgrade to completely assembled floor, which also includes a higher shipping rate, due to increased space of truck.

Occasionally plastic pieces will break in shipping- due to bounce.  We try our best to eliminate this- but we do also include a box of "extras" just incase replacement is needed.  

Flexi Rolls- CBF Mats:  The foam expands and contracts, all the mats have 6-12” extra. Some spring floors are a inch or 2 over, depending how tight they are put together. To ensure never short, we give the play in every roll. The flex lines are 4” sections, a expandable razor knife will slice easily so you can cut exact to your floor.The ends of the mat may curl after being newly unrolled.  If the velcro is long enough, it can be wrapped blow the spring floor to hold the mat flat.  If not- it will relax in a few days of not being rolled up.

Delivery Timeframe:

Shipment/Delivery days are approximate & estimates.  Delivery dates cannot be guaranteed. Supply/Shipping/Etc can cretae backorder situations. We HIGHLY suggest, receiving your equipment and then scheduling major events, like grand openings, open houses, ribbon cuttings, etc.  Give yourself time to get your equipment, get assembled correctly, and not stress.

Delivery Day: Delivery drivers will contact you to arrange delivery. Drivers are NOT responsible for unloading trucks.  Please make sure you have enough help at your delivery time to unload the truck in a timely matter.

Delivery times are ESTIMATES. Due to length of travel time, construction, weather, and other unexpected occurrences- we do our best to estimate time.

You are responsible for unloading and inspecting for possible damage before signing the delivery receipt. Inspect for Damage, Count the pieces and Confirm the quantity on the delivery receipt before you sign the delivery receipt. If you fail to inspect for damage or verify the quantity before signing and find damage or a shortage later - WE CAN NOT HELP YOU! The carrier will claim no responsibility.

Damage can and does happen! IF THERE IS DAMAGE REFUSE ONLY THE DAMAGED PIECES. They will be returned to our warehouse for repair and claims You will receive your undamaged merchandise quicker this way without having to pay for new items while you wait for a claim to go through. If you choose to keep the damaged items and file the claim yourself, note it on the drivers delivery receipt. If possible be specific. If you cannot tell if there is damage to the merchandise, but the carton or packaging is torn - NOTE: POSSIBLE DAMAGE! - be specific in describing the carton or packaging.

YOU MUST SAVE THE PACKAGING: WITHOUT PACKAGING DAMAGE CLAIMS WILL BE DENIED! Keep your copy of the freight bill!

IMPORTANT! YOU ONLY HAVE 24 hours TO REPORT DAMAGE! We appreciate your business and hope that you have been satisfied with our service. If you have any questions or to report damage please email info@babyimastar.org

Competition Fees:  Are non-refundable unless an event is cancelled.  Cancelled registrations 14 days prior to the event may be transferred to a different event.

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